FAQ

We have individual charms and charm clusters for purchase. For example: a large single leaf would be considered an individual charm and a set of 3 medium feathers would be a cluster. Any combination can be purchased. If you have specific placement of charms, please place the instructions in the comments area during your purchase. We will contact you if we do not understand your instructions.

We offer 3 choices for packaging. Our most popular choice is simple padding for protection while shipping and is included within the price of the piece. We prefer this as it reduces waste. The second option is a biodegraded jewelry box with insert to secure the jewelry piece during shipping. The cost for the biodegraded jewelry box with insert is $2.50 per item. Only one jewelry piece can fit in a biodegraded jewelry box with insert. The third option is a fancy teal jewelry box with insert to secure the jewelry piece during shipping. The cost for the fancy jewelry box with insert is $4.50 per item. Only one jewelry piece can fit in a fancy jewelry box with insert.

Options: Standard Shipping. Standard shipping is the most economical option for our customers. Most orders are delivered within 3-5 business days after it ships from the studio. Standard Shipping uses a mix of services and carriers, and is not a guaranteed service. Rural area delivery may take additional time.

Expedited / Guaranteed Shipping. Jewelry Messenger offers expedited shipping such as 3 Business Day, 2 Business Day and 1 Business Day shipping to guarantee delivery for our customers! Remember the guaranteed shipping commitment occurs after processing is complete and will cost more.

P.O. Boxes and Military APO/FPO/DPO addresses cannot receive expedited / guaranteed shipping. Standard shipping is the preferred ship method for these address types.

Costs: Standard, Expedited / Guaranteed Shipping is calculated at time of checkout with a live rate quote from carrier of choice: FedEx, UPS, USPS based on your selections and your mailing address.

BECAUSE WE LOVE OUR CUSTOMERS: Standard Shipping is free on all orders $100.00 and over.

Each order is handmade and custom made. Processing time is the actual time it takes to build and program your Jewelry Messenger piece.

All orders submitted over the weekend will be processed the next business day, which is usually Monday.

While your order is processing, you may see the “processing” status in your Account. Once your order has been shipped, this status will update to “shipped” and you will receive a shipment confirmation email.

The ship method you select during checkout determines when you will receive your package. Once an order is placed, pieces will ship from our studio within 1-2 weeks. During this “processing” time our studio is busy building, programing, packing and readying your order to be shipped. Once our carrier picks up your order, they make every attempt to deliver it within the timeline selected in your ship method.

Yes, you can order multiple pieces with the same sound file. Simply select a second piece and upload the same file again.

Yes, you can purchase different pieces with different sound file for each in the same purchase. Simply select the piece and upload your chosen sound file. Then select your second item and upload your second chosen sound file or record a new message.

Yes, we can make custom orders. Please contact us at info@jewerymessenger.com for details.

We take pride in the quality of our pieces and want you to treasure them. If your Jewelry Messenger piece has a manufacturer’s defect, you can exchange it for a same priced piece playing the originally purchased sound file at any time. If you are not absolutely enthralled with your Jewelry Messenger piece, we will provide you a cash refund within 30 days. Please contact Jewelry Messenger Customer Support, we are here to assist you.

Items must be returned in their original packaging and accompanied by an original proof of purchase. This could include your receipt, packing slip or a copy of your order confirmation email.

Your exchange or refund will be processed upon receipt of your returned piece. We take customer satisfaction very serious, we expedite all exchanges so your piece carrying your treasured sound is back in your possession quickly. Refunds will be available 8-10 business days later depending on your issuing bank and/or billing cycle. We’ll send you an email confirmation when your exchange or refund has been processed.

Examples of manufacturer’s defect:

  • Non-functional clasp
  • Jump ring or chain link that is not closed properly
  • Different from described lengths
  • Sound file not playing

To return your items to Jewelry Messenger, simply

  1. Complete your return request form online.
  2. Place your items to be returned with your proof of purchase (receipt, packing slip, order confirmation email) in a box.
  3. Affix your shipping label to the outside of your box and mail.

Knowing where your sound file is saved on your phone, tablet or computer is key. A pop-up box will allow you to go straight to the location of your sound file. Select the file and continue with prompted buttons.

Once you push the Record icon, a pop-up box will appear. This box askes for permission to use your devices microphone. This is required in order to record what you are saying. Please speak loud and clear for best results. You can replay your recording and if unsatisfied, rerecord.

Many phones have a NFC reader built directly into the phone. If that is the case, all you need to do is hold your jewelry piece close the back of your phone near the scanner location. Every type of phone maker places this reader in a different spot. Most common is by the camera or in center of the back phone. Some phones have an option to turn ON / OFF the NFC function in the setting section of the phone.

Do not worry if your phone does not have a built in NFC reader. We have created an APP that you can use for free. Please find our Jewelry Messenger App in the Google Play store or Apple’s App Store.

Over 70% of smartphones today have NFC reader technology. Below is a list of phones who have this function.

Acer Cloud Mobile
Acer E320 Liquid Express
Acer Liquid Glow
Acer Liquid S2
Adlink IMX-3000
Alcatel Idol 4
Alcatel One Touch 922
Alcatel One Touch 996
Alcatel Onetouch Idol 2
Alcatel Onetouch Idol 2 Mini S
Alcatel Onetouch Idol 2S
Alcatel Onetouch Pop Fit
Apple iPhone 6 and iPhone 6 Plus
Apple iPhone 6s and iPhone 6s Plus
Apple iPhone 7 and iPhone 7 Plus
Apple iPhone 8 and iPhone 8 Plus
Apple iPhone SE
Apple iPhone X
Apple iPhone XR
Apple iPhone Xs and iPhone Xs Max
Apple Watch
Archos New Diamond
Asmaitha Sruta 7″ Tablet
Asus MeMO Pad 8 (ME581CL)
Asus Padfone 2
Asus Padfone Infinity
Asus Vivo Tab
Asus Vivo Tab RT
Asus VivoTab Smart
Asus ZenFone 2
Asus Zenfone 4
Asus Zenfone 5
Asus Zenfone 6
BBK Vivo Xplay
Benq T80
BlackBerry Bold 9790
BlackBerry Bold 9900/9930
BlackBerry Classic
BlackBerry Curve 9350/9360/9370
BlackBerry Curve 9380
BlackBerry Dtek50
BlackBerry Dtek60
BlackBerry KEY2
BlackBerry KEYone
BlackBerry Motion
BlackBerry Passport
BlackBerry PlayBook
BlackBerry Priv
BlackBerry Q10
BlackBerry Q5
BlackBerry Z10
BlackBerry Z30
Blu Life Pure XL
BQ Aquaris M5.5
BWC ToughSlate 7″
C-Mii 1
C-Mii 3
Casio DT-X8
Casio G’zOne CA-201L
Casio IT-800
Cat S60
Cetrix CB250
Cetrix CD661
Cetrix CT973G
Cetrix CV300
Dell Venue 11 Pro
DLI 9000
Doogee S60 and S60 Lite
Doogee S70 and S70 Lite
Doogee S80 and S80 Lite
Elephone P9000
Essential PH-1
Faea F1
Faea F2
Faea F2S
Famoco FX-100
Firefox OS Flame
Fujitsu Arrows A
Fujitsu Arrows µ F-07D
Fujitsu Arrows Kiss
Fujitsu Arrows Tab
Fujitsu Arrows V
G.To N800
Gentag GT-601v2
Gionee Elife E7
Google Nexus 10
Google Nexus 5
Google Nexus 5X
Google Nexus 6
Google Nexus 6P
Google Nexus 7 (2013)
Google Nexus 9
Google Pixel
Google Pixel 2 and Google Pixel 2 XL
Google Pixel XL
Google Project Tango tablet
Hike X1
Hike X1D
Hisense Sero 7 Pro
HP Elitebook Revolve
HP Elitepad 900
HTC Desire 500
HTC Desire 510
HTC Desire 610
HTC Desire 620
HTC Desire 816
HTC Desire C
HTC Desire Eye
HTC Droid DNA/HTC J Butterfly
HTC Droid Incredible 4G LTE
HTC Evo 4G LTE
HTC First
HTC Incredible
HTC Mini
HTC One
HTC One M8
HTC One M9
HTC One Max
HTC One SV
HTC One VX
HTC One X/XL
HTC Ruby/Amaze 4G
HTC U Play
HTC U Ultra
HTC U11
HTC Windows Phone 8X
Huawei Ascend G300
Huawei Ascend G6 4G
Huawei Ascend G600
Huawei Ascend G7
Huawei Ascend Mate 7
Huawei Ascend P2
Huawei Ascend P7
Huawei Ascend Y201
Huawei G620S
Huawei Honor 6
Huawei Honor 8
Huawei Honor 9
Huawei Mate 10 and Huawei Mate 10 Pro
Huawei Mate 8
Huawei Mate 9
Huawei P10
Huawei P10 Plus
Huawei P8
Huawei Sonic/Turkcell T20
Huawei TalkBand B1
iBerry Auxus Nuclea N2
iOcean X8
Jolla by Jolla
Kuoziro FT701W NFC Tablet
Kyocera Duraforce Pro
Kyocera Hydro Elite
Kyocera Hydro Icon
Kyocera Hydro Vibe
Kyocera Torque
Lenovo K800
Lenovo ThinkPad Tablet 2
Lenovo Vibe X3
LG Fx0
LG G Flex
LG G Flex 2
LG G Pro 2
LG G2
LG G3
LG G3 Beat/LG G3 S
LG G4
LG G5
LG G6
LG G7 ThinQ
LG Intuition
LG KU380-NFC
LG L50
LG L70
LG L90
LG Mach
LG Optimus 3D Max
LG Optimus 4X HD
LG Optimus Elite
LG Optimus G
LG Optimus L5
LG Optimus L7
LG Optimus LTE
LG Optimus LTE Tag
LG Optimus Net
LG Optimus Vu
LG Phoenix 2
LG T530 Ego
LG V10
LG V20
LG Viper
LG Volt
Lumigon T2
Lumigon T2 HD
Lumigon T3
Megafon Mint
Meizu MX3
Meizu MX4 Pro
Microsoft Lumia 640
Microsoft Lumia 650
Microsoft Lumia 950
Microsoft Lumia 950 XL
Moto G5S/Moto G5S Plus
Motorola Droid Maxx
Motorola Droid Mini
Motorola Droid Razr
Motorola Droid Razr HD
Motorola Droid Razr M
Motorola Droid Razr M 4G LTE
Motorola Droid Razr Maxx HD
Motorola Droid Turbo
Motorola Droid Turbo 2/Moto X Force
Motorola Droid Ultra
Motorola MC75A HF
Motorola Moto E4
Motorola Moto G5 Plus
Motorola Moto G6/Moto G6 Plus
Motorola Moto G7/Moto G7 Plus
Motorola Moto X
Motorola Moto X Play
Motorola Moto X4
Motorola Moto Z
Motorola Moto Z Play
Motorola Moto Z2 Force
Motorola Moto Z2 Play
Motorola One Vision
Motorola Photon Q 4G LTE
Motorola Razr D3
Motorola Razr i/MT788
MTS 975
Nextbit Robin
Nokia 3
Nokia 5
Nokia 6
Nokia 603
Nokia 700
Nokia 701
Nokia 801T
Nokia 808 PureView
Nokia C7/Astound
Nokia Lumia 1020
Nokia Lumia 1520
Nokia Lumia 2520
Nokia Lumia 610 NFC
Nokia Lumia 620
Nokia Lumia 720
Nokia Lumia 730/735
Nokia Lumia 820
Nokia Lumia 830
Nokia Lumia 920
Nokia Lumia 925
Nokia Lumia 928
Nokia Lumia 930
Nokia Lumia Icon
Nokia N9
Nokia Oro
OnePlus 3
OnePlus 5
OnePlus 5T
OnePlus 6
OnePlus One
Oppo Find 5
Oppo Find 7
Oppo N1
Oppo R15 Pro
Orange Infinity 996
Orange San Diego
OrientPhone P6 Plus
Panasonic BizPad
Panasonic Eluga
Panasonic Eluga Power
Pantech Discover
Pantech Sky Vega LTE
Pantech Sky Vega Racer
Philips Xenium W336
Porsche Design Huawei Mate 10
Porsche Design P’9981
Porsche Design P’9982
Prada phone by LG 3.0
Razer Phone
Razer Phone 2
Runbo X6
Samsung Ativ Odyssey
Samsung Ativ S Neo
Samsung Ativ SE
Samsung Galaxy A3
Samsung Galaxy A3 (2016)
Samsung Galaxy A3 (2017)
Samsung Galaxy A5 (2016)
Samsung Galaxy A5 (2017)
Samsung Galaxy A7 (2016)
Samsung Galaxy A7 (2017)
Samsung Galaxy A7 (2018)
Samsung Galaxy Ace 2
Samsung Galaxy Ace 4 LTE
Samsung Galaxy Ace Style
Samsung Galaxy Alpha
Samsung Galaxy Avant
Samsung Galaxy Axiom/Samsung Galaxy Admire 2
Samsung Galaxy C7
Samsung Galaxy C7 Pro
Samsung Galaxy C9 Pro
Samsung Galaxy Core 2
Samsung Galaxy Core Advance
Samsung Galaxy Core LTE
Samsung Galaxy Exhilarate
Samsung Galaxy Express
Samsung Galaxy Express 2
Samsung Galaxy Grand 2 LTE
Samsung Galaxy Grand Prime
Samsung Galaxy J5
Samsung Galaxy J7
Samsung Galaxy K Zoom
Samsung Galaxy Light
Samsung Galaxy Mega
Samsung Galaxy Mini 2
Samsung Galaxy Note
Samsung Galaxy Note 10/10+
Samsung Galaxy Note 3
Samsung Galaxy Note 4
Samsung Galaxy Note 5
Samsung Galaxy Note 8
Samsung Galaxy Note 9
Samsung Galaxy Note II
Samsung Galaxy Premier
Samsung Galaxy Round
Samsung Galaxy Rugby LTE/Pro
Samsung Galaxy S Advance
Samsung Galaxy S Blaze 4G
Samsung Galaxy S II
Samsung Galaxy S II Plus
Samsung Galaxy S III
Samsung Galaxy S III Mini
Samsung Galaxy S4
Samsung Galaxy S4 Active
Samsung Galaxy S4 Mini
Samsung Galaxy S4 Zoom
Samsung Galaxy S5
Samsung Galaxy S5 Active/Sport
Samsung Galaxy S5 Mini
Samsung Galaxy S6
Samsung Galaxy S6 Active
Samsung Galaxy S6 Edge
Samsung Galaxy S7
Samsung Galaxy S7 Edge
Samsung Galaxy S8
Samsung Galaxy S8 Plus
Samsung Galaxy Stratosphere II
Samsung Galaxy Victory 4G LTE
Samsung Galaxy Young
Samsung S5230 NFC
Samsung S5260 NFC
Samsung SHW-A170K
Samsung Wave 578
Samsung Wave M
Samsung Wave Y
Samsung Windows RT Ativ Tablet
Samsung WP8 Ativ S
Sharp Aquos Phone Serie
Sharp Aquos Phone Zeta
Sharp RW-T107 NFC Tablet
Sharp RW-T110 NFC Tablet
Smartisan T2
Sonim XP1301 Core NFC
Sonim XPand NFC
Sony Digital Paper DPT-RP1
Sony SWR10 SmartBand
Sony Vaio Fit
Sony Xperia Acro S
Sony Xperia AX
Sony Xperia C5 Ultra
Sony Xperia E3 Dual
Sony Xperia Ion
Sony Xperia L
Sony Xperia M
Sony Xperia M2
Sony Xperia M5
Sony Xperia P
Sony Xperia S
Sony Xperia Sola
Sony Xperia SP
Sony Xperia T
Sony Xperia T2 Ultra
Sony Xperia Tablet Z
Sony Xperia V
Sony Xperia VL
Sony Xperia XZ Premium
Sony Xperia XZ1 Compact
Sony Xperia XZs
Sony Xperia Z
Sony Xperia Z Ultra
Sony Xperia Z1
Sony Xperia Z1 Compact
Sony Xperia Z2
Sony Xperia Z2 Tablet
Sony Xperia Z3
Sony Xperia Z3 Compact
Sony Xperia Z5
Sony Xperia ZL
Sony Xperia ZR
TazTag TazPad
TazTag TPH-One
The Toughphone Defender
THL 5000
Toughshield R-500
Toughshield T700
Turkcell MaxiPRO5
Turkcell T11/ZTE Racer II
Turkcell T40
Umi Cross
Umi X2S
Umidigi X
Vertu Constellation
Vertu Ti
Vodafone Smart 4 Power
Vodafone Smart 4 Turbo
Vodafone Smart III
Xiaomi Mi 2A
Xiaomi Mi 5 and Mi 5 Pro
Xiaomi Mi Mix
Xiaomi Mi Mix 2
Xiaomi Mi Note 2
Xiaomi Mi3
Xolo X900
Yota Devices YotaPhone (2014)
Yulong Coolpad 8870 NFC
Zopo ZP998
ZTE Axon
ZTE Blade II
ZTE Flash
ZTE GoTa GH800
ZTE Grand X IN
ZTE Kis
ZTE Nubia Z5
ZTE Orbit
ZTE PF200
ZTE R233
ZTE Turkcell MaxiPLUS5

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