What is the return policy?
We take pride in the quality of our pieces and want you to treasure them. If your Jewelry Messenger piece has a manufacturer’s defect, you can exchange it for a same priced piece playing the originally purchased sound file at any time. If you are not absolutely enthralled with your Jewelry Messenger piece, we will provide you a cash refund within 30 days. Please contact Jewelry Messenger Customer Support, we are here to assist you.
Items must be returned in their original packaging and accompanied by an original proof of purchase. This could include your receipt, packing slip or a copy of your order confirmation email.
Your exchange or refund will be processed upon receipt of your returned piece. We take customer satisfaction very serious, we expedite all exchanges so your piece carrying your treasured sound is back in your possession quickly. Refunds will be available 8-10 business days later depending on your issuing bank and/or billing cycle. We’ll send you an email confirmation when your exchange or refund has been processed.
Examples of manufacturer’s defect:
- Non-functional clasp
- Jump ring or chain link that is not closed properly
- Different from described lengths
- Sound file not playing
To return your items to Jewelry Messenger, simply
- Complete your return request form online.
- Place your items to be returned with your proof of purchase (receipt, packing slip, order confirmation email) in a box.
- Affix your shipping label to the outside of your box and mail.
Can I edit or update my order once I’ve submitted it?
Unfortunately, once an order has been placed we are unable to update any of the order information or cancel it. This includes changing the ship to or bill to address, payment information or adding additional items to your order. Depending on the change you are looking to make, you may need to place a new order and return your initial order.